In the first year, the Sr. Learning Management System (LMS) Administrator’s primary responsibility will be designing, testing and implementing a new LMS system! This is a great opportunity to be on the ground floor of a growing L&D team that is building the learning function within an excited and collaborative organization.

Some of the core responsibilities you will have as the Sr. LMS Administrator:

Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of professionals.
Create LMS objects including but not limited to; Curriculums, Learning Assignments, Online Training, Deep links, Dynamic and Static Groups, Certifications and Tests/Assessments.
Assists with the management and maintenance of applications and third-party content integrated with the LMS (e.g., API, research, evaluation, testing, upgrading and back-end modification)
Develop relationships with LMS vendors to escalate feature requests, issue resolution, bug reports, and miscellaneous feedback. Track progress of escalation to completion.
As an LMS subject matter expert, monitor reoccurring issues, system/data or process gaps and provide proactive consulting to internal clients to influence best practices in project and training delivery.
Manages and provides comprehensive testing of LMS vendor upgrades, product roadmap/functionality and unanticipated software/hardware challenges.
Provide functional and technical support to prevent/resolve online learning content issues.
Utilize learning and HRIS data to provide analysis and reporting to internal and external stakeholders on learner performance, training effectiveness, and return on investment.
Prepare and deliver ad-hoc reporting from the LMS based on request.
Develop and maintain standardized documentation on LMS operational processes and procedures and ensures LMS governance model is being followed by all LMS admins.
Provides help resources and training for students and staff including instructional videos, how-to guides, and FAQs related to the usage of the LMS, instructional technology, and documents relevant data about each external learning tool in a central repository.

Must Haves to be successful in this role:

Experience in the administration of a learning management system
Knowledge and experience in learning analytics
Experience building and launching a learning platform preferred
Self-starter with the ability to work independently or as part of a team
Strong written and verbal communication skills
Ability to think strategically but equally able to develop and execute tactics
Attention to detail
Strong problem-identification and problem-solving skills
Extremely collaborative

Qualifications:

A minimum of 5 years of experience administering and maintaining a learning management system, talent management system, customer relationship management system or comparable experience.
A bachelor’s degree in IT, Learning & Development, or Business, or any other related field is required.
Or an equivalent of the same in working experience is also acceptable.
Proficient in MS Word and Excel.
Experience working in a Windows environment.
Expertise in implementing and managing Learning Management Systems (LMS).
Minimal travel, up to 10% of the time, to visit company locations, meet with key stake holders, conduct training programs, and collaborate with vendor partners.